I figured Ken would help me get in touch with Discount Auto Glass because he was extremely helpful before. That “adhesive” I saw was *actually* a chunk of glass from my windshield the whole time. I figured this was a cosmetic issue, so I let it be.Ī week ago, I came out to my car and the mirror was dangling off of the windshield. I was so tired of bringing my car back and forth to this dealership. Shortly after getting my car back, I noticed a big glob of clear glue underneath my rearview mirror. When I got my car back this time, I saw that the contracted company (Discount Auto Glass) left black adhesive all over the interior and exterior of my car, and left a significant chip in my paint. As an apology, he offered to fix an existing crack I had in my windshield by replacing the entire windshield. After fixing my brakes, he wanted to make it up to me. He even teaches classes.”ĭespite the unapologetic tone of my service advisor, the service manager, Ken, reached out to me and was very apologetic. We’re all human.” When I told him I did not want the same mechanic to fix my brakes, he said, “The mechanic that initially worked on your car is actually our master mechanic. The service advisor, Tyler, never apologized and told me “mistakes happen. There’s probably some air in the line that will work it’s way out as you keep driving.” Thank god I did NOT listen to this guy, and drove it right back to the dealership where they confirmed that the brakes were not “seeded”. I was told “that’s normal after your brake lines get flushed. I pulled over and called into the service department to tell them what was happening. I had to slam my foot to the floor and my car was STILL only gliding to a stop. On the drive home, something was clearly wrong when I pulled up to my first red light. In 2021, I had a “70k mile service” done here. They didn’t connect my brakes properly after flushing the brake lines, so my brakes were failing as I attempted to drive home. If you have any questions, visit our dealership or give us a call at 31. Fletcher Jones Audi Is Your Used Car Dealership in Chicago!Īt Fletcher Jones Audi, we also offer financing assistance, Audi car parts, and car repair service. It's Fletcher Jones Audi's way of treating our customers the way they deserve. Our complimentary pickup and delivery service means you never have to worry about leaving your home in Naperville when it's time to get your Audi serviced by our crew of technicians. What's more, we're also here for the life of your car. Not only do we have a great selection of used Audi luxury cars and SUVs for sale in Chicago, Fletcher Jones has got you covered! At Fletcher Jones Audi, once you find your Audi used car, you can shop online and have it delivered to your home. The Perks of Buying Your Used Car at Fletcher Jones Audi
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